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Frequently Asked Rental Home Questions

 

General Questions

- Why should I place a home rental listing on RentalHomesPlus?
- How does the home rental process work? (How do I place an ad? How long does an ad take to create?)
- Where will my home rental ad appear?
- When will my home rental ad appear online?
- I don't have an e-mail address. Can I still purchase an online ad?
- I manage a number of different rental homes in the area, about 50 in total. Do I have to purchase an online ad for each home?
- I just bought an online ad, how can I be sure that my order was taken?
- What is an Ad ID?
- How can I make changes to my ad?
- How do I find my ad on RentalHomesPlus?
- How do I get a copy of my online ad?
- I would like to extend my online ad. How can I do this?
- What are the Terms and Conditions of my ad?


Property Location Information Questions

- What if I don't have a property name?
- How specific does my property address need to be?
- What phone number should I provide?
- Will I be contacted by phone, e-mail or both?


Rental Home Detail Questions

- What information is required in this section?
- What if the lease length is flexible or is not  in the list of choices?
- How much info can I enter to describe my property?


Check Boxes and Description Questions

- What if my rental home  has features that aren't shown here?
- Is there anything I can't say in the Rental Home Description?


Photo Questions

- Can I add a photo after my ad is active?
- How many photos can I upload?
- How do I include a photo with my ad?
- Why would my photo(s) be rejected?
- Can I include a Virtual Tour with my rental home ad?
 

Payment Information Questions

- Can I use my debit card to pay for my ad?
- What steps does this site take to help secure credit card transactions?
- I've placed more than one ad on RentalHomesPlus. How will I be able to distinguish these ads on my credit card bill?
- My home is rented but my ad is still posted online. How do I get a refund or credit?

Q: Why should I place a home rental listing on RentalHomesPlus?
A: RentalHomesPlus is simply the best place online to post your rental home, townhouse, apartment or duplex rental listings.

Home Rental Ads are affordable.  Your home rental ad goes live on the internet quickly and easily.

Your home rental property can be displayed with all of the details renters are looking for: photos, virtual tours, detailed text description, plus more.  You will not waste time with unqualified leads! With RentalHomesPlus, renters know more about the property they are interested in. That makes them much more qualified leads, and better, more serious applicants. If you have questions or concerns with your rental property ad, you are always welcome to contact us via e-mail, or call us at 1 (866) 399-4944 x2.

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Q: How does the home rental process work? (How do I place an ad? How long does an ad take to create?)
A: Entering an ad is a straightforward process that takes just minutes. To expedite creating the rental ad, have all the details and photos about your rental home ready and enter this site from the fastest Web connection available to you. Along the way, we will guide you through the process with helpful hints and tips. Start now.

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Q: Where will my home rental ad appear?
A: Your home rental ad will appear as a rich full ad on this site. You will benefit from exposure to millions of potential house, condo and townhouse renters. Additionally, your ads will be accessible from more than 170 affiliated newspaper sites throughout the U.S.

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Q: When will my home rental ad appear online?
A: Your home rental ad will be posted to this site once it has been approved for publication. Once approved, your rental home ad goes live and an e-mail confirming this will be sent to you.

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Q: I don't have an e-mail address. Can I still purchase an online ad?
A.  We're sorry but at this time an e-mail address is necessary in order to purchase an online ad.
 
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Q: I manage a number of different rental homes in the area, about 50 in total. Do I have to purchase an online ad for each unit?
A.  If you manage / own buildings with 50 or more homes or units or have re-occurring vacancies, you may find our Premium Ad Packages better fit your needs. Contact our sales department at 1 (866) 399-4944  for more information.
 
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Q: I just bought an online ad, how can I be sure that my order was taken?
A.  If you have successfully purchased an online ad from RentalHomesPlus, the last web page (Thank You page) in the order submission process will display your Ad Identification Number. This Ad ID will serve as your verification that RentalHomesPlus has processed your order and your ad will appear online shortly. Make sure you save your Ad ID. You will need it in any correspondence with RentalHomesPlus regarding your online ad. Additionally, you will receive a confirmation e-mail with your Ad ID.
 
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Q: What is an Ad ID?
A.  An Ad ID is short for Ad Identification Number. You receive your Ad ID after RentalHomesPlus has successfully processed your order for an online advertisement. The Ad Id appears on the last web page (Thank You page) in the order submission process and is a numeric number such as 09027123456789.
 
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Q: How can I make changes to my ad?
A.  Click on “Login to My Account” on RentalHomesPlus. Click on the “Edit” button on your dashboard to gain access to make changes to your live ad. You can edit rents, contact information and amenities. If you need to make other changes, please e-mail your requests to rentbyowner@RentalHomesPlus.com and be sure to include your Ad ID Number.
 
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Q: How do I find my ad on RentalHomesPlus?
A.  To view your ad simply perform a search on RentalHomesPlus for the city, state and rent range that fits your property. Your search result set will contain your property's ad. It may not appear on the first page of properties, and you will have to scroll through all properties matching your search criteria by clicking on the "Next 10" button located at the bottom of the page.
  
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Q: How do I get a copy of my online ad?
A.  You may print out your ad from the RentalHomesPlus site at any time.
 
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Q: I would like to extend my online ad. How can I do this?
A.  Click on “Login to My Account” on RentalHomesPlus. Click on the “Renew” or “Continue” button on your dashboard to extend the ad. Before renewing, you have the option for making any changes to your ad.
 
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Q: What are the Terms and Conditions of my Ad?
A.  Terms and Conditions: All sales are final. RentalHomesPlus will not issue refunds. All content will appear as submitted, unless deemed unacceptable by RentalHomesPlus. RentalHomesPlus reserves the right to reject photos that do not meet quality and content standards. RentalHomesPlus is not responsible for image quality. View the site Terms and Conditions here.
 
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Q: What if I don't have a property name?
A.  Use this space to include an Ad Headline such as "Great 1 Bedroom near lake." This is a required field so please include either a property name or a headline.
 
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Q: How specific does my property address need to be?
A.  A Complete address will ensure that those who respond to your ad are interested in your location. For example "175 W. Jackson" or "Wells St. and Jackson" are more specific than "Downtown Chicago."
 
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Q: What phone number should I provide?
A.  Enter the number where you would like to be reached by those interested in your ad.
 
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Q: Will I be contacted by phone, e-mail or both?
A.  Both are required and will be displayed on your ad. Those interested will contact you by the method of their choice.
 
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Q: What information is required in the Rental Home Detail section?
A.  The only thing you are required to enter is a rent price for at least one unit. All other fields are optional.
 
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Q: What if the lease length is flexible or is not in the list of choices?
A.  These choices are based on the most common lease lengths. One of these must be selected to process your ad. You can mention the actual lease terms in the Rental Home Description section.
 
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Q: How much info can I enter to describe my property?
A: Enter as much or as little information as you want in the spaces provided to give viewers a good impression of your rental property. There are no additional charges for the number of characters entered. If you choose to skip sections, no "holes" will appear in your rental ad, and you can return later to add or edit information.

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Q: What if my rental home has features that aren't shown here?
A.  You can mention any additional features in the Rental Home Description section
 
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Q: Is there anything I can't say in the Rental Home Description?
A.  RentalHomesPlus follows Fair-Housing Guidelines. These rules ensure that renters are not discriminated against on the basis of race, color, religion, sex, national origin, familial status or handicap. Your text will be reviewed before your ad becomes active. For more information on the U.S. Department of Housing and Urban Development Fair Housing and Equal Opportunity laws, click here. (http://www.apartments.com/LegalInfo.htm#EOH  )
 
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Q: How do I include a photo with my ad?
A.  You may include up to 20 photos with your ad at no additional cost. During the online ad creation process, the instructions will prompt you on how to attach your photos to the ad. If for any reason, the system is unable to accept your photos, you may attach them to an e-mail addressed to rentbyowner@RentalHomesPlus.com. Please include the Ad ID Number that appears on screen at the end of the ad creation process. It serves as a reference whenever you correspond with RentalHomesPlus regarding your online ad.
 
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Q: Why would my photo(s) be rejected?
A.  Please Note: In order to comply with U.S. federal housing guidelines, RentalHomesPlus must reject photos if they contain any of the following: people, alcohol or tobacco products, religious or holiday items, branded items (such as Mickey Mouse, Coca-Cola, etc.), or if the photos were copyrighted by someone other than yourself. Please check your photos for these issues before you upload them. Submitting a photo in violation of these standards will delay the processing of your advertisement.
 
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Q: Can I add a photo after my ad is active?
A.  You may add or update your photos after your ad is active by clicking on “Login to My Account” on RentalHomesPlus.  Click on the "Login to My Account” link on RentalHomesPlus will prompt you on how to manage the photos in your ad. If for any reason, the system is unable to accept your photos, you may attach them to an e-mail addressed to rentbyowner@RentalHomesPlus.com. Please include the Ad ID Number that appears on screen at the end of the ad creation process. It serves as a reference whenever you correspond with RentalHomesPlus regarding your online ad.
 
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Q: How many photos can I upload?
A: You may upload as many as twenty photos.

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Q: Can I include a Virtual Tour with my rental home ad?
A: Yes. If you have already created a virtual tour that exists on a different website, all you have to do is enter the web address/URL and it will display with the rental home ad you create here.

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Q: Can I use my debit card to pay for my ad?
A.  If your debit card is backed by one of the major credit cards selected from the pull down menu, it can be used to pay for your ad.
 
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Q: What  steps does this site take to help secure credit card transactions?
A: This site uses Secure Socket Layer (SSL) encryption for credit card transactions.

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Q: I've placed more than one ad on RentalHomesPlus. How will I be able to distinguish these ads on my credit card bill?
A.  The Ad ID Number provided by RentalHomesPlus when you submitted your ad will appear in the line item information on your credit card bill.
 
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Q: My rental home is rented but my ad is still posted online. How do I get a refund or credit?
A.  All sales are final. RentalHomesPlus will not issue refunds. However, you may e-mail rentbyowner@RentalHomesPlus.com to have your ad removed from the website. Please be sure to include your Ad ID Number to be used as a reference number to locate your ad.
 
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Did this information help? If you have any questions that is not answered above, please contact us and we will get back to you by the end of the next business day.

 
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